My name is Ales Brumen, I hold an account at Parimatch casino, account number 538602650, email: [email protected]
This is the second time I am complaing for the same reason, online casino Parimatch is not paying out my winnings.
On July 27th 2020 I won a progressive mega jackpot at Divine fortune game. After that I requested withdrawals according to limits they had at the beginning of the year, when I won some as well. They were paying out ok and all was good.
On August 7th I noticed that I cannot make withdrawal requests anymore so I contacted support for explanation. First they were said there are technical difficulties telling me to wait for 72 hours for the issue to be resolved. After that they told me to wait for 14 day so they can check gaming activity on my account, after that another 10 emails to wait for 72 hours… On September 16th I got an email from support that all was successfully completed and I can withdraw my money from the account, but actually nothing changed and I still cannot make any withdrawal requests.
Please ask them to pay out my winnings or please check what is going on with this casino as obviously something is not ok.