Parimatch - Withdrawal issues

Жалоба отправлена представителю казино
The complaint was sent to the casino representative

Hello!
We checked the information on your game account. Previously, you had a betting activity checking, which is regulated by the rules of the company. After that by the decision of the administration, you were asked for a verification procedure. Right from the start, you submitted a low-resolution selfie with a document in your hands, and you were asked to re-high-resolution selfies. After that, in addition, you were asked for a selfie with documents in your hands in the background of correspondence with the Parimatch support service. Also in the letter were provided all the criteria that this photo must have. Alas, we still didn't get a photo that would have been taken according to all criteria. Please provide in the letter again a selfie with a document in your hands against the background of correspondence with the Parimatch support service in good quality and better lighting so that the data on the screen is not blurred. In addition, all 4 corners of the device on which the correspondence with the support service is visible in the frame should be visible.

extended
продлил

Hello!
Still no updates from you. The provided photo is blurred, we can't read the date and time on the screen of PC. Also we can't read your personal data in ID. And why the photo has PNG format? Every single smartphone takes photos in JPG. And we accept only JPG. Please don't use any software to edit the photo and send us an original file from the smartphone.

Ales Brumen, send me this photo to [email protected] please or telegram @affgambler
It will remain confidential

I want to see if something is really blurry and unreadable in the photo
tnx

Hello!
Dear Ales Brumen,
The profile department requested a photo in slightly better lighting, since the image quality is distorted at the current one.
Please send a better quality photo with your passport in hand against the background of the correspondence with the support in your reply email (№00805906).

He also sent a photo (I showed it to you), which suited you

Everything was perfectly visible there

Hello!
Dear Ales Brumen
Unfortunately, the photos that you have provided is not appropriate for processing. Please, resend them in your request #00805906, we need a photo with a passport in hand in the background with correspondence in this appeal in better quality. We recommend you to take photos with better lightning, so that the quality of photos doesn't deteriorate. All data both on the screen of the device and in the document should be visible and not blurry. Also, the photo should not be edited in any editors.

Parimatch, very clear photos were sent to you, in which absolutely all elements are clearly visible.

What is going on?

they ask to take a photo in natural light, take a photo
(the same as last time) with a laptop and a passport on the street, for example

arrlekino, how are you doing with your verification?

Hello!
Now we are experiencing technical difficulties with the working program, so our specialists will check the ticket ASAP, when the program is repaired. We'll report the result here.

Hello!
We apologize for the waiting which were occurred due to technical difficulties. Please send, as part of a written request, a photo of your international passport, without your presence in the frame. The photo should be taken in such a way that all 4 corners of the passport are in the frame, as well as all the document data are clearly visible and readable.

Hello!
Dear Ales Brumen
For further consideration, please send in the letter No. 00805906 a photo of your passport (not a selfie). The photo must follow these requirements:
1. All data of the document must be readable;
2. All 4 corners of the document have to be visible;
3. The photo should not be blurred / overexposed;
4. No highlights on the photo

I Have sent it days ago and no reply?

Hello!
Dear Ales Brumen
Your request has been sent to our specialists and need more time to be processed.
We will notify you of the result of your request as soon as possible.

Проверить фото нужно много времени? Как будто вы до этого не получали фото паспорта в течение года)) Ок ждем

Hello!
Dear Ales Brumen
A response has been received from our experyts and for further consideration of the verification request, please send a photo of your passport (ID) to the email again. Make it in the best quality and resolution (at least 2000x3000). Also, attach to the letter a confirmation of all deposits to the company using the Neteller wallet

Казино видимо издевается и просит одно и тоже по второму кругу

arrlekino, send them again what they ask for please

I sent the documents to them again.

Hello!
Thanks for the provided images. The images will be reviewed soon. You'll get a reply via email.

Hello!
Dear Ales Brumen
Your request is checked by the specialized department of the company. Unfortunately, we cannot speed up the verification process. Please expect the result in a reply letter. We will also notify you of the result here.

Hello!
Dear Ales Brumen
At this stage, your information is being checked by the operations department and it takes time to resolve the request. As soon as the new data on request - you will be notified by return letter in the e-mail. For our part we will also write here.

Also, previously was requested a statement with all transfers to your company. Please send a statement to the mail, which will display both deposits and withdrawals.

Прошло еще 10 дней, казино продолжает тянуть время. Фото паспорта проверяется уже почти месяц

Hello!
Dear customer, unfortunately there are no updates from you since November 30. We're awaiting for the statement that contains all of your deposits and withdrawals from Parimatch. The verification procedure will not be passed if you don't provide requested docs.

Получил ответ от представителя казино:
"Пользователя верифицировали, выплаты доступны, однако администрацией был установлен регламентированный лимит на вывод в размере 500 евро в сутки"